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Checkout Problems
If you get errors at our checkout please try the following before contacting us.
Error Message: "Unfortunately one or more items in your cart can't be shipped to your location" This error is usually caused by your billing and shipping address. Go back and check that you have entered the correct ...
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Coupon/Discount Codes
How do I use a coupon code?
You can enter the coupon code at the final stages of the checkout before you submit your order. Or you can click on 'View/Edit Cart' and enter the code there.
My coupon code isn't working
Please type the code exactly, with no spaces. You can only use one coupon code...
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Payment/Ordering Options
Payment Options
We accept the following payments: Visa/Mastercard Debit/Credit Cards, Paypal, Bank Transfers, Revolut & An Post Postal Orders.
Placing your order on our website is the fastest way to shop with us and you can select the payment option at the checkout.
If you're unable to use t...
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Account Log-in Issues
This is usually related to the issues below but if it is not please contact us, we are usually able to fix any issues within a minute or two of investigating.
Password/Email issues: If you have forgotten your password please use the 'Forgot Password' link. This will email you with instructions t...
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Currency Questions
Why are prices in the wrong currency?
This is usually caused by your IP Address. If you're using a VPN, Proxy or company network it can cause your location to be seen incorrectly by our website. For example, if you're in Ireland and seeing USD instead of Euro your IP address is USA based so the ...