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Shipping Costs/Times
Where Do You Ship To?
We ship to most countries. Some countries have limitations on the number of products, value and weight that we will be willing to send.
If you are having difficulties ordering to your country, please contact us, we may be able to work something out for you.
Shipping Optio...
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Where Is My Order
When Will My Order Arrive?
The most common question we get is 'Where is my order?'
We use An Post, the Irish postal system and while they are usually pretty good sometimes they're not! We take great pride in getting our customer orders packed and posted promptly and usually orders received by 12...
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Track Order
How To Track Your Order
Tracking is only available with DPD and An Post Tracked services. Free Shipping, Standard Shipping, Economy do not come with tracking options. If available, your tracking code will be provided with your order shipped notification email.
You can track your order at:
DPD....
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Change Address
If you've placed an order and then realised there's an error in your shipping address or you wanted it to go to a different address please send us a message with your order number if you have it. As long as it's not yet been shipped we'll correct it for you.
Message us on the live chat or email s...
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Pre-Orders
As a small business, it's impossible for us to stock everything available from brands such as D'addario who have thousands of products in their range.
Being based in Ireland there just isn't the demand to stock everything so we're now accepting pre-orders on selected products.
When you see the P...