Welcome to Strings.ie! Please read these Terms and Conditions carefully before using our website (www.strings.ie) or purchasing our products. By accessing or using our website and services, you agree to be bound by these Terms and Conditions and our Privacy Policy.
If you have any questions or need further clarification, feel free to contact us at sales@strings.ie.
1. Introduction
These Terms and Conditions govern your use of the Strings.ie website and the purchase of products from us. By accessing our website or making a purchase, you accept and agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.
2. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with Irish law. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Irish courts.
3. Modification of Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and where appropriate, notified to you by email. Your continued use of the website after such changes constitutes your acceptance of the new Terms and Conditions.
4. Intellectual Property
All content on this website, including text, images, graphics, logos, and software, is the property of Strings.ie or its licensors and is protected by Irish and international intellectual property laws. Unauthorized use, reproduction, or distribution of any content is prohibited without our explicit written consent.
5. Payment
Ownership of Goods
All goods remain the property of Strings.ie until payment has been received in full.
Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Payments are processed securely by Stripe and PayPal, both complying with PCI DSS standards. We do not store your credit or debit card details.
- Bank Transfer
- Postal Order
- Revolut
Customers are responsible for reviewing the terms and conditions of Stripe and PayPal, which are available on their respective websites. For more details, please visit our Help Page.
Pricing and Taxes
All prices displayed include VAT and any other applicable taxes. Prices and availability of products are subject to change without notice.
6. Shipping and Delivery
Dispatch Times
- Standard Dispatch: We aim to dispatch orders within one working day.
- Orders placed on Monday are typically posted on Tuesday.
- Orders placed on Friday, Saturday, or Sunday are posted on Monday, excluding public holidays.
- Busy Periods: During busy periods, dispatch times may extend up to 7 working days. If dispatch exceeds this period, we will notify you promptly.
Delivery Methods and Times
- An Post:
- Delivery Time: Up to 30 working days from dispatch.
- Delayed Deliveries: If your order has not arrived after 30 working days, please contact us at sales@strings.ie for assistance.
- DPD:
- Delivery Time: Typically 1-3 working days.
- Delayed Deliveries: In case of delays, DPD will notify you directly via email or text.
Postage Charges
- Standard and Free Shipping: Standard and free shipping do not include tracking or compensation for lost or undelivered items. Choosing this option is at the customer’s risk.
- Tracked Postal Service: We encourage customers to select a tracked postal option at checkout (e.g., DPD or An Post Tracked) for greater security.
Note: Postage charges may change without prior notice.
Incorrect Addresses
It is the customer’s responsibility to provide accurate delivery information. If an order is returned due to an incorrect address, we will contact you to arrange redelivery. If delivery fails after a second attempt, a refund will be issued minus the cost of the delivery service used.
Right to Cancel Due to Delayed Delivery
If your order has not been delivered within 30 working days from the date of dispatch, you have the right to cancel your order and receive a full refund. To exercise this right, please contact us at sales@strings.ie.
7. Returns and Refunds
Right to Return
In accordance with Irish and EU consumer law, you have 14 calendar days from the day after delivery to return items purchased from Strings.ie.
Conditions for Returns
To qualify for a return, the following conditions must be met:
- Unused Condition: Items must be in unused condition, with original packaging intact.
- Contact Prior to Return: You must contact us before returning the item by emailing sales@strings.ie with your order number and details.
Refunds
Upon receipt of the returned goods, we will issue a refund or store credit for the value of the returned items. The refund will exclude:
- Standard Delivery Costs: Unless the return is due to a fault on our part.
- Return Shipping Costs: If the return is due to your error (e.g., ordering the wrong size).
Return Shipping Costs
- If the Return is Due to Your Error (e.g., Incorrect Size):
- You are responsible for covering the return shipping costs.
- For orders shipped with free standard delivery, a €3.00 charge applies for returns.
- If the Return is Due to Our Fault (e.g., Defective Product, Wrong Item Sent):
- Return shipping costs will be covered by Strings.ie.
- Please notify us immediately if you receive a faulty or incorrect item.
How to Return an Item
- Contact Us: Email sales@strings.ie with your order number and reason for return.
- Prepare the Package: Ensure the item is unused, with original packaging intact.
- Ship the Item: Send the package to:
The Music Shop
Kealkill
Bantry
Co. Cork
Ireland
Refund Process
- Processing Time: Once we receive the returned goods, we will process your refund within 14 business days.
- Refund Method: Refunds will be made using the same payment method used for the original purchase.
Note:
- Return shipping charges will be deducted from your refund, unless the return is due to a fault on our part.
- Ensure you provide accurate shipping information to avoid additional charges for incorrect addresses.
8. Gift Certificates
Usage
- Applicable To: Gift certificates can only be used on www.strings.ie.
- Non-Transferable: Gift certificates are non-transferable to other businesses or in-person purchases.
Security
- Safeguarding Codes: Customers are responsible for safeguarding their certificate codes. Lost codes cannot be replaced for security reasons.
Validity
- Validity Period: Gift certificates are valid for 5 years from the date of issue.
- Termination of Business: In the unlikely event that Strings.ie ceases operations, gift certificates will not be refundable. However, we will notify certificate holders and provide options for redemption or refund in accordance with applicable laws.
9. Limitation of Liability
Strings.ie shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our website or products. Our total liability to you for any claims related to your purchase is limited to the amount paid for the goods.
This limitation of liability applies to:
- Use of the Website: Any issues arising from the use of our website, products, or services.
- External Links: Any issues arising from links to or from external websites.
Note: This clause does not exclude or limit our liability for:
- Death or Personal Injury: Resulting from our negligence.
- Fraud or Fraudulent Misrepresentation.
- Any Other Liability Which Cannot Be Excluded by Law.
10. Dispute Resolution
Amicable Resolution
If you have any concerns or disputes regarding our products or services, please contact us at sales@strings.ie to attempt an amicable resolution.
Alternative Dispute Resolution (ADR)
If a resolution cannot be reached, you may refer your dispute to an Alternative Dispute Resolution (ADR) scheme, such as:
- European Consumer Centre Ireland (ECC Ireland):
- Website: www.eccireland.ie
- Phone: +353 1 883 6582
11. Force Majeure
Strings.ie shall not be liable for any failure to perform its obligations under these Terms and Conditions due to causes beyond its reasonable control, including but not limited to natural disasters, war, pandemics, or disruptions in telecommunications or internet services. In such events, delivery times may be extended accordingly.
12. Data Protection
Privacy Policy
By using our website or purchasing from us, you agree to our GDPR-compliant Privacy Policy, which outlines how we collect, store, and use your personal data and your rights under Irish and EU law.
Data Processing
- Purpose: We process your data to fulfil your orders, provide customer support, and improve our services.
- Legal Basis: Processing is based on your consent, fulfilment of a contract, and our legitimate interests.
- Data Retention: We retain your data only for as long as necessary to fulfil the purposes outlined in our Privacy Policy.
- Security Measures: We implement appropriate technical and organizational measures to ensure the security of your personal data.
13. Accessibility and Clarity
We strive to ensure that these Terms and Conditions are easily accessible and written in clear, plain language. If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or excluded to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
14. Compliance with Other Relevant Laws
These Terms and Conditions comply with relevant Irish and EU laws, including the E-Commerce Directive, Consumer Contracts Regulations, and Distance Selling Regulations. We conduct regular reviews to ensure ongoing compliance with any updates to these laws.
15. Contact Us
If you have any further questions about our Terms and Conditions, please contact us at:
Email: sales@strings.ie
Address:
The Music Shop
Kealkill
Bantry
Co. Cork
Ireland
Privacy Policy
Please refer to our Privacy Policy for detailed information on how we handle your personal data.